and assured quality guarantees your peace of mind
Quality Assurance
Editing Quality Guarantee
We guarantee that the quality of English in any document edited by Editage meets the standards required by the international publishing industry. The Editage Quality Guarantee applies to every document edited by us, regardless of service, deadline, or fees.
Manuscript Editing
If your manuscript is not accepted for publication because of the quality of English, we will re-edit the manuscript for free provided you have made a good-faith effort to address all the editor's notes and comments and have not made significant changes after we have edited your manuscript.
Important points to remember for authorsAddress editor comments
Ensure you address all editor's comments and changes. If you are unsure, please write to us with questions.
Get new changes checked by Editage
After receiving your document, if you make significant changes or reject revisions made by our editors, please have these re-checked by us. If you anticipate many such changes, we would recommend you to sign up for any of our multiple-round services: Premium Editing Service or Multiple-Round Standard Editing Service.
Submit an editing certificate to the journal
This applies primarily to nonnative authors. Remember that while evaluating papers written by nonnative speakers of English, reviewers and editors of international journals tend to include a standard recommendation for English checking. To avoid such a situation, we advise you to submit a certificate of editing to the journal.
Journal acceptance primarily depends on research quality
A journal's acceptance of a paper is almost entirely based on the quality of research and on whether the findings are within the scope of the journal.
Editing benefits depend on level of service
At times, reviewers cite language as a reason for non-acceptance to the journal when the problem actually lies with the logic and flow of ideas in the submitted manuscript. Our Standard Editing Service checks and corrects awkward expressions, grammar, punctuation, and other aspects of language. If you want logic, flow, tone, and presentation of the manuscript checked, please use our Premium Editing Service.
When can you avail of the Editage Quality Guarantee?
If you are dissatisfied with the quality of the edit
If your manuscript is not accepted for publication because of the quality of English, and you have made a good-faith effort to address all editor's notes and comments and have made no significant changes to the edited paper
What should you do to avail of the Editage Quality Guarantee?
Email us at
with the following documents attached:
The article submitted to the journal
The journal reviewer’s/editor comments/letter
If you have not submitted the article to a journal please write to us telling us why you are unsatisfied and/or pointing out any errors in the edited document
What happens when you send us your request?
On receiving a request from you, we take the following steps.Our Quality team assesses the overall quality of the edited paper.
We reply to you with the results of the assessment within 2 working days.
If the Quality team agrees with your or the journal's assessment of the language quality, we offer you a free re-edit and/or discount.
After your complaint is completely resolved, we collect feedback from you through a short survey. We encourage you to provide us feedback so that we can continuously improve our quality management system. For the speedy processing of your complaint, we urge you to provide all the necessary information and documents requested.
Editage is an ISO 9001:2000 certified company. The ISO certification is an internationally recognized certification that has been awarded to Editage because of the following capabilities:
Strong internal processes
Quality systems
Client feedback systems
Complaint redressal systems
Secure IT systems and confidentiality guarantee
What is ISO 9001:2000?
ISO 9001:2000 is an internationally accepted quality standard that contains requirements that a company has to satisfy in order to deliver high-quality services and maximize client satisfaction. The standard requires an organization to define its processes thoroughly, ensure that it delivers defect-free services, ensure confidentiality of client property, and improve its quality standards on a continual basis. In summary, the standard covers all aspects that contribute to the quality of service and client experience.
We deliver quality through our quick turnaround time, high-quality service, value-adds, and deadline conformance. Based on the requirements of the ISO 9001:2000 standard, we have defined our internal processes thoroughly, established processes to eliminate errors in documents, set up IT systems to ensure confidentiality of documents. Further, we collect feedback from our clients regularly in order to improve our services.
For its commitment to quality, strong client focus, and compliance with ISO requirements, Editage has been awarded the IS0 9001:2000 certificate.
What does it mean to be ISO 9001:2000 certified?
Being ISO certified means that we have the necessary processes, resources, systems, and skills in place to deliver high-quality services in a timely manner. It means that we are proactive about quality and that client satisfaction is our first priority. We have a mature "Quality Management System" (QMS) through which we ensure that each document goes through a defined process cycle that includes stringent reviews, proofreads, discussions, and deadline conformance. This system not only eliminates the maximum possible errors but also ensures that your documents are always delivered on or before time.
We have established processes to ensure that documents we work on are, to the maximum possible extent, free from errors, consistent in quality, adhere to all your requirements, and delivered on or ahead of time. In the unlikely case that we fall short of your expectations, we take prompt corrective action to act on your complaints and learn from our mistakes. Most importantly, we regularly interact with our clients to ascertain their satisfaction levels and improve our services accordingly.
All quality-related aspects of Editage have been independently verified and confirmed by auditors from DNV, an international certification agency. We are audited at regular intervals by external auditors to check for the effectiveness of our quality systems.
Our certifying agency
We have been certified by DNV (Det Norske Veritas)–one of the largest auditing agencies in the world, with over 7,000 employees across 100 countries. Having certified the management systems of some of the world's largest corporations, DNV is one of the most reputed certifying agencies in the world. It is also the world's oldest certification body (founded in 1864).
Certification from an international auditor like DNV confirms that our quality standards are at par with global quality benchmarks. At the same time, it also lends greater credibility to our quality system as compared to those of our competitors.
How you can help us enhance our quality standards
Client feedback forms an important part of our Quality Management System. After your edited documents are delivered, we send a client feedback form. We use your responses to improve our service quality on a continual basis.
Potential employers and clients of manuscript editors have no objective way to assess the proficiency of editors. The need for an objective test of editorial skill has long been recognized. To meet this need, the Board of Editors in the Life Sciences (BELS) developed a process for testing and evaluating proficiency in editing in the life sciences according to internationally recognized standards.
Why is certification important?
An internationally recognized certification paves the way for a practitioner in a field to avail of the benefits offered by all other stakeholders in the field. In the case of scientific, technical, and medical publishing, where "supply" and "demand" are not geographically localized, an international accreditation such as the BELS certification brings editors and authors closer.
It provides qualified manuscript editors in the life sciences a way to demonstrate their editorial proficiency.
It provides employers and clients of manuscript editors in the life sciences a way to identify proficient editors.
It establishes a standard of proficiency for editing in the life sciences in particular and scientific editing in general.
There are currently more than 750 BELS–certified editors in 16 countries. The fact that the highest number (28 editors) of BELS–certified editors in India are associated with Editage is a significant achievement in itself, and it validates the considerable investments made by Editage in quality and training.
What if I want to make changes to my paper after you have edited it?
I have made some changes to my paper after you edited it. Is the quality guarantee still valid?
I do not want all the benefits offered under the Premium Editing service. What do you suggest I do?
I have some questions on the changes you have made in my document. Do I use the Editage Quality Guarantee?
No. If you have questions, please log into your Editage Online Account and submit the questions using the "Submit Questions" feature on the left panel. Alternatively, you can mail the questions to our Client Servicing Team.
The journal reviewer/editor has recommended that the paper be checked by a native English speaker or professional English editing service before re-submission. Is such a comment sufficient reason to avail of the Editage Quality Guarantee (mainly applicable to nonnative authors)?
It is customary for reviewers and editors of English language journals to recommend a language check for papers written by nonnative authors. This does not necessarily imply that in your case, the reviewers found flaws in the language. However, if you are unsure about how to interpret the reviewers' recommendation, we advise you to fill out the Quality Guarantee Form and attach the relevant documents requested through the form. We will check the validity of the reviewers' recommendation on language and revert to you with our assessment.
What if I want to make changes to my paper after you have edited it?
If you want to make only a few changes, you can send us the revised parts of your document as questions. You can do this by logging into your Editage Online Account and using the "Submit Questions" feature on the left panel. Alternatively, you can mail the questions to our Client Servicing team.
If you need to add new content or rewrite many sentences, we strongly recommend that you submit your document for our discounted Multiple-Round Standard Editing Service . Alternatively, if along with multiple rounds of editing, you also require (1) checks for logic, flow, tone, etc., (2) a cover letter , and (3) extensive feedback (EditageReportTM ), we recommend that you use our Premium Editing Service.
I have made some changes to my paper after you edited it. Is the quality guarantee still valid?
If you have made significant changes to your paper after we have edited it (e.g., you have introduced new content or rejected our changes), the Editage Quality Guarantee may not be fully applicable. If you are unsure, please fill out and submit the Quality Guarantee Form . We will check the document and provide you with an accurate assessment.
I need checking of the flow and logic of my paper. I understand that Standard Editing cannot help me with this. What should I do?
We offer a Premium Editing Service that takes care of these requirements. Premium Editing is useful for anyone who wants not only language checks as part of Standard Editing but also checking and correction of logic, clarity, flow, tone, and presentation. Clients who opt for this service receive multiple rounds of checking, extensive feedback (EditageReportTM), and a cover letter for journal submission. Please find out more about our Premium Editing Service here.
As authors of academic papers, we revise our drafts several times before finally submitting the manuscript to the journal. Submitting the paper for editing each time would be expensive. What should we do?
We recommend that you opt for the Premium Editing Service. Under this service, we offer multiple rounds of editing at zero extra charge . We edit your manuscript for you until you are satisfied. In addition to multiple-round editing, the Premium Editing Service provides several other benefits such as extensive feedback (EditageReportTM) and a cover letter for journal submission. This service is helpful to those who want not only language checks as part of Standard Editing but also checking and correction of logic, clarity, flow, tone, and presentation.
I think I will be making revisions to the edited paper, so multiple-round editing may be useful to me. However, I am not sure how many rounds of editing I will need.
If you are not sure how many rounds of editing, we recommend that you submit the paper under the Premium Editing Service. However, if you want multiple rounds of editing but not checking of logic, flow, tone, etc., you can avail of our Standard Editing Service for the first round. For each of the subsequent rounds, you can avail of a 40% discount under our Multiple-Round Standard Editing Service.
However, note that under the Multiple-Round Standard Editing Service, you will not receive the benefits of the Premium Editing Service, such as checking of logic, flow, structure, and tone.
I used the Premium Editing Service but I am not satisfied with the quality of the edited paper. What should I do?
The Premium Editing Service offers the benefit of multiple rounds of editing–that is, editing until you are satisfied. We anticipate that you will make some revisions or have questions after the first round of editing. Hence, we would encourage you to re-submit the document for subsequent rounds of editing as there is no extra charge for re-editing.
I used the Premium Editing Service but I still received a negative comment on language from the journal. What should I do?
Such a scenario might arise if you make significant changes to your manuscript after it has been edited by us and do not re-submit it to us. Therefore, we would recommend that you get your document re-edited after incorporating our editor's comments/changes and making your own revisions. Remember that our Premium Editing Service is tailored to make your manuscript ready for publication, which is why it allows unlimited rounds of editing at no extra charge.
I do not want all the benefits offered under the Premium Editing service. What do you suggest I do?
The extra benefits of the Premium Editing Service (apart from those offered under the Standard Editing Service) are (1) the checking of logic, flow, tone, and structure; (2) multiple rounds of editing; (3) a cover letter; and (4) an EditageReportTM. We recommend that you avail of all these benefits under the service. However, if you do not want the cover letter or the EditageReportTM, please specify the same while submitting your manuscript to us. We will not provide these.
Further, if you only need grammar, punctuation, readability, and consistency to be checked and do not anticipate the need for any other benefits, you should opt for the Standard Editing Service.
I do not want to use the Premium Editing Service only for multiple rounds of editing. What do you suggest?
You can choose to not use the Premium Editing Service if you do not want all its benefits. For example, if you only require multiple rounds of editing and not the other benefits under the Premium Editing Service (refer to Q.11), you may avail of our Multiple-Round Standard Editing Service for subsequent rounds. Note that under this, you will not receive the other benefits of the Premium Editing Service , such as checking of logic, flow, structure, tone, and presentation.
Do you issue an English editing certificate?
Yes. It is available on request for our Standard Editing Service and is part of the package for our Premium Editing Service.
S.Y., Hitotsubashi UniversityRead more »
